Akinwunmi

Development and implementation of specific compliance programs to align with the global account • Review company processes/operational manuals and systems to ensure that they are regularly updated to meet the set regulations, policies, and all other requirements such as mandates, escalations, controls, etc. • Coordinating the Anti–Money Laundering, Data Protection, and other regulatory activities across West Africa. • Conducting continuous audits, reviews, and enhancements of processes/systems/documents and manuals with reference to laid down policies, regulations, laws, and best practices within the company. • Report non-compliance and support the team in management of a crisis or compliance violation. • Address employee concerns or questions on legal compliance. • Identifying areas of compliance weakness and recommend remedial measures in consultation with the CEO, Heads of Departments, Head of Compliance, and Country Manager. • Support the company in liaising with external auditors. • Act as a bridge between the regulators and the company • Measure and report status and progress of the program, including regular updates and auditing

* Responsible for Quality strategy initiatives across all touchpoints, approach and execution • Conducted Gap analysis, checking the effectiveness of the mitigation control in place with the corresponding risks for the organizational improvement • Performed and controlled the full audit cycle including risk management and control management over operations’ effectiveness and compliance with all applicable directives and regulations • Led the ISO awareness across other Autochek sites • Quality gap identification and analysis as it affects systems, processes, customers, and personnel for improvement (Lead Management Team) • Implemented of actions geared towards maintaining market leadership for client processes in CSAT & NPS. • Collaborated with internal cross-functional teams to improve and build more streamlined process flow resulting in quicker turnaround times and increase customer’s satisfaction • Ensured applicable business regulations and directives are adhered to on the day-to-day transaction • Checked the compliance to the KYC verification process for every transaction in Nigeria • Regular review and documentation of processes/policies to ensure they support the compliance mandate. • Capacity building of the team • Process turn-around