Adeyinka

▪ Lead a team to design and develop a career mentorship platform for women. Achievements ▪ Created and implemented a platform that is user-friendly and intuitive to address the unique challenges that women face in their career ▪ Created a platform that features a variety of resources that would assist women in tackling gender bias in the workplace. ▪ Created a platform that would empower women to help them succeed in their professional lives.

Coordinated stakeholder engagement and maintained close working relationships with key players. ▪ Directed the management of incidences and implementation of emergency protocols ▪ Accurately documented reports on all emergency activities, interventions provided and feedback received ▪ Led and supervised a team in receiving incoming, and making outgoing calls to clients with 100% client resolution and satisfaction. Achievements ▪ Sustained a satisfactory performance for the operation of the emergency unit. ▪ Developed and maintained office culture that elevated employee retention rates. ▪ Established in-house knowledge training policy for the employees as part of professional development

Monitored KPIs, analyzed monthly sales, tests, and progress reviews, and provided feedback reports to the CEO ▪ Created policies and formulated strategic and operational objectives ▪ Coordinated the implementation of processes and practices across the organization ▪ Managed daily operations and ensured organizational compliance Achievements ▪ Formulated strategic policies that got approved and became operational ▪ Implemented structural guidelines that reduced errors and ensured better outcomes – towards meeting KPIs

▪ Analyzed the daily sales, tests, staff manpower, resources and referrals for all branches of the company nationwide ▪ Compiled and analyzed the monthly progress review and gave feedback reports to the supervisor ▪ Coordinated orientation and continuing education to employees on the Manorama Infosolutions Hospital Software ▪ Supervised social media content to ensure the disbursement of accurate information and monitor engagement ▪ Managed partnerships and relationships with both new and existing stakeholders ▪ Provided conflict resolution between the patient and the organization Achievements ▪ Worked with the CEO to develop an agreement that benefitted both parties while aiming to increase partnership ▪ Reduced turn-around time of test-result generation and subsequently increased sales by 50%